Frequently Asked Questions


Questions You Want To Know

Welcome to our FAQ page! Here you will find answers to the most common questions about our services, promotions, and policies. Whether you’re curious about how our promotion works, need information on refunds, or want to learn more about targeting specific audiences, we’ve got you covered. If you don’t find the answer you’re looking for, feel free to contact our support team at [email protected]. Thank you for choosing TrafficNEO!

What services do you offer?

We provide comprehensive music promotion services across multiple platforms, including Spotify, YouTube, Audiomack, SoundCloud, Apple Music, and Facebook. Our promotions are 100% organic, ensuring genuine engagement and real audience growth.

How does your promotion work?

Our promotion strategies involve sharing your music across various social media platforms, leveraging big data analysis for targeted marketing, and using POP ads to reach a wider audience. We focus on organic growth, connecting you with real listeners and fans.

Is your service 100% organic?

Yes, all our promotion methods are 100% organic. We do not use bots or automated software. We prioritize real interactions and genuine audience engagement to ensure the best results for your music.

How long does it take to see results?

The timeframe for results varies depending on the package and platform. For example, our Spotify Gold Promotion takes up to 14 days to complete. Specific timelines for other services will be provided at the time of purchase.

What is your refund policy?

We offer refunds for all promotion services, except panel deposits, within 7 days of purchase. Refunds for Credit Card payments are processed within 7-14 days, PayPal refunds within 3-5 days, and Payoneer refunds within 14-30 days. Please refer to our Refund Policy page for more details.

How can I request a refund?

To request a refund, contact our support team at [email protected] with your order details and reason for the refund request. We will review your request and process the refund if it meets our eligibility criteria.

Can I target specific countries with my promotion?

Yes, our promotion services can target specific countries or be conducted worldwide, depending on your needs and preferences.

What should I do if I have issues or need assistance?

Our dedicated support team is available 24/7 to assist you with any issues or questions. You can reach us via email at [email protected] or through our Live Support Panel.

Is there a free trial available?

Yes, we offer a free trial for 10 people each month. Sign up to take advantage of this opportunity and experience our services firsthand.

How do I access the affiliate program?

Our Affiliate Program page is restricted to logged-in users. Please log in to your account to access the program details. If you don’t have an account, sign up to join our affiliate program and start earning rewards.

How do I check server and service status?

You can check the real-time status of our servers and services using the methods provided on our Server and Service Status page. This ensures you are always informed about the performance and availability of our services.

Not Found Your Answer? Just Ask Us!

If you didn’t find the answer you were looking for, don’t worry! Our support team is here to help. Just reach out to us with your question, and we’ll provide you with the information you need. Contact us at [email protected] or through our Live Support Panel for prompt assistance. Your satisfaction is our priority at TrafficNEO!